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Terms of Service

Area of applicability

This page states the Terms and Conditions for Provstegården Bed & Breakfast. These general terms and conditions apply for all lodging, services, goods, and deliveries both online & offline.

The customer’s general terms and conditions shall only form part of this contract if Provstegården ApS consents in writing to the incorporation in whole or for individually specified points.

Any updates to these general terms and conditions will only take effect to already made bookings & contracts if the guests are notified about this in writing and there is no object to the incorporation within a period of 5 Danish working days.

Please note that any use of our property both online or offline means that you agree to the Terms and Conditions on this page, our Privacy Policy & our FAQ page.

 

Booking & ordering

Upon your booking/order, we are not making a legal offer. We are inviting you the customer (hereafter also the guest) to make a legal offer to us for your desired booking/purchase of goods or services. It is entirely at our discretion to reject or accept your offer of purchase.

 

Services, prices, payment & billing

Provstegården Bed & Breakfast is obligated to perform the services ordered by the guest and agreed to by us. The customer is obligated to pay Provstegården ApS the agreed prices for these and other services enlisted. This also applies to services and expenses induced by it for third parties.

If the bed & breakfast rescinds with good cause, the guest has no claim for compensation.

The agreed prices include the current statutory VAT. Should the rate of VAT applicable to the contractual services increase or decrease after the conclusion of the contract, the prices shall be adjusted accordingly.

We are entitled to increase the prices if municipal duties (culture tax, visitor’s tax, etc.) for the accommodation are increased. The price increase is limited to the costs of the abovementioned duties.

Our bills are payable immediately upon receipt of the bill without any deduction, unless other payment terms and conditions are expressly agreed.

We are entitled to render accumulated claims for payment at any time and to demand immediate payment. If payment is delayed, we are entitled to claim interest for delay amounting to 10% above the base rate for all type of guests. Provstegården ApS is at liberty to prove that the damages are greater.

Subleasing and releasing of allocated apartments, rooms, other rooms, spaces or cabinets as well as inviting to interviews, sales or similar events require the prior written consent of Provstegården Bed & Breakfast.

Provstegården ApS is entitled to demand upon conclusion of the contract an appropriate advance payment, security deposit or another form of security for payment in the form of a credit card guarantee or similar from the guest. If the demand is not made, we can withdraw from the contract and claim compensation for damages.

In justified cases (e.g. outstanding payment by the guest or extending the scope of the contract) Provstegården Bed & Breakfast is entitled to demand an increase of the advance payment agreed in the contract or an increased security amounting to the expected costs of the accommodation.

Provstegården ApS is further entitled to demand an appropriate advance payment or a security from the customer at the beginning and during the customer’s stay, provided that such an advance payment or security was not already done in accordance to the above.

 

Room availability, delivery, and return

The guest does not acquire any claim for the availability of a particular apartment or room unless we have confirmed the availability of a particular apartment or room in writing.

Booked apartments & rooms are available to the guest from 3:00 p.m. on the day of arrival. The guest has no claim for earlier availability. Guests who arrive before 3:00 p.m. can move into their apartment/room as early as possible, according to availability.

The available apartment/rooms are to be taken by 9:00 p.m. on the day of arrival. After this time Provstegården ApS can book out the rooms to others unless the guest informed us in advance and in writing that they would arrive later.

On the agreed day of departure, check-out is at 11:00 a.m. at the latest. After that time we can charge 50 % of the agreed price of the apartment/room for the additional use of apartments/rooms up until 2:00 p.m., and 100 % from 2:00 p.m. Possible further claims for compensation for damages are reserved.

 

Cancellation/withdrawal

A withdrawal by the guest from the contract of accommodation requires the prior written consent of Provstegården ApS.

If a deadline for withdrawal from the contract free of charge was agreed between us and the guest, the guest can withdraw from the contract until that point without initiating claims by us for payment or compensation for damages. The guests right to rescind expires if it does not exercise its right to rescind against the Bed & Breakfast by the agreed deadline.

Services performed by third parties or special services (e.g. cakes, flowers, etc.) which become useless as a result of the cancellation are to be paid by the customer in full.

Free cancellation up to 2 days before arrival. We will charge the price for the first night in case of cancellation within 2 days before arrival. In case of no-show, we will charge the total price

 

Cancellation/withdrawal from events (e.g. weddings etc.)

The guest is only entitled to rescind without charge if this has been agreed with Provstegården ApS in writing. Otherwise, the Bed & Breakfast is entitled in the case of a cancellation to charge the agreed cost of hire for the event rooms in addition to the costs of preparation in accordance with the following provisions

Provstegården ApS is entitled to charge for the rooms/apartments, food & drinks or the total event package at the following rates:

  • 75 % for cancellation from 3 months before the beginning of the event.
  • 100 % for cancellation from 14 days before the beginning of the event.

The sum of food and drinks is calculated according to the number of participants agreed upon in the contract or similar. If the menu was not yet to be agreed upon between the guest and us, the cheapest inhouse all-inclusive menu from the currently valid event offer shall be used as a basis for an all-inclusive price.

If there were no all-inclusive offers, the cheapest menu x number of participants agreed upon in the contract or similar will be used for food. Drinks sales are calculated as 50 % of the total food & drinks bill.

 

Rescission/cancellation by us

If it has been agreed that the customer can rescind without incurring costs within a defined period, Provstegården Bed & Breakfast is also entitled to withdraw from the contract within this period.

If an agreed advance payment, security or an advance payment/security claimed on the basis of these general terms and conditions is not paid by the due date, we are also entitled to rescind the contract. Moreover, the Bed & Breakfast can claim compensation for damages from the guest.

Moreover, Provstegården ApS is entitled to effect extraordinary cancellation of the contract for a materially justifiable cause, e.g. if

  • Force majeure or other circumstances for which Provstegården Bed & Breakfast is not responsible make it impossible to fulfill the contract.
  • Apartments & rooms are reserved with misleading or false information regarding material facts, such as the identity of the guest or the purpose.
  • The Bed & Breakfast has justified cause to believe that use of the services might jeopardize the smooth operation of the Bed & Breakfast, it’s security or public reputation, without being attributable to the Bed & Breakfasts sphere of control or organization.
  • The purpose or reason for the stay is illegal.
  • There is an unauthorized subleasing or releasing.
  • The Bed & Breakfast is closed.
  • Proper accommodation and/or proper facilities are not guaranteed because the Bed & Breakfast is being renovated.
  • The customer withdraws from a part of the contract in the case of a combined accommodation and event contract.

The customer can derive no right to compensation from justified cancellation by the Provstegården ApS.

 

Food and drink

Only Provstegården ApS provides food and drinks for events (e.g. weddings etc.). A prior written agreement is required for exceptions to this. In these cases, a sum to cover the overhead costs (“corkage”) shall be charged.

Food and drinks can be brought to the Bed & Breakfast for consumption, storage, cooking etc. in apartments, rooms & outside etc.

The guest is fully liable for the food and drinks brought along being fit for consumption and absolves the Bed & Breakfast in this respect from any claims by third parties.

The Bed & Breakfast undertakes no liability for the shelf life of the food which is taken away from the Bed & Breakfast or taken outside for private consumption.

 

Technical equipment and connections

Failures in technical or other equipment provided by us will be corrected as soon as possible. Payments cannot be retained or reduced if the Bed & Breakfast was not responsible for these failures.

All use of brought devices, such as but not limited to laptops, phones, tablets etc. are on the guests own risk. The Bed & Breakfast take no responsibility whatsoever.

If Provstegården Bed & Breakfast procure technical and other equipment from third parties for the customer on its request, it deals in the name of, with the authority of and on behalf of the customer. The customer is liable for handling the equipment with care and for its proper return. It absolves Provstegården ApS from all claims by third parties for relinquishment of this equipment.

 

Internet / Wifi

The use of the internet at Provstegården Bed & Breakfast is on the guest’s own risk. We take no responsibility whatsoever.

User acknowledges and agrees not to use the Services in a manner prohibited by any Danish or European law or regulation.

Transmission of any material in violation of Danish & European law or regulation, including, but not limited to any copyrighted material, material protected by a trade secret or material or messages that are unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable in any manner or nature or that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation, is prohibited.

User acknowledges that there is content on the Internet or otherwise available through the Services which may be offensive, or which may not be in compliance with all local laws, regulations and other rules. We assume no responsibility for and exercises no control over the content contained on the Internet or is otherwise available through the Services. All content accessed or received by the User is used by User at his or her own risk, and we and our employees shall have no liability resulting from the access or use of such content by the User.

Users may not attempt to circumvent security in any way (also known as “cracking”). This includes, but is not limited to, accessing data not intended for the User, logging into a server or account the User is not expressly authorized to access or probing the security of other networks.

Users may not attempt to interfere with service to any user, host, or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.

Users may not use any kind of program/script/command or send messages of any kind, designed to interfere with a user’s terminal session, via any means, locally or by the Internet.

Users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Users understand that there are certain security risks by utilizing wireless 802.11x networks and other public internet in general. We are committed to maintaining a public network for ease of use and make no guarantees or representations regarding the security of our network. We recommend the use of personal firewall software, a VPN client to attach to private networks and take advantage of the email client’s security features, particularly digital signatures and email encryption. Digital signatures verify your identity to your recipients and ensure that messages are not tampered with. Make sure you submit credit-card information only to SSL-protected web sites (look for https:// in the address bar). Keep your OS and software up to date with security patches.

We are under no obligation to monitor the services, but we may do so from time to time and we may disclose information regarding User’s use of the Services for any reason and at our sole discretion in order to satisfy applicable laws, regulations, governmental requests, or in order to operate and deliver the Services in an effective manner, or to otherwise protect us and our Users. We agree to comply with the terms of our Privacy Policy as set forth on our FAQ page, as it may be amended from time to time.

IP addresses are normally assigned on a dynamic basis and there is little or no assurance that the User will be assigned the same (or even similar) IP address between sessions.

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us.

 

Defects, customer’s obligation to cooperate & liability

Should defects or disruptions occur at the Bed & Breakfast or in the services and deliveries provided by us, the guest is to inform us about this immediately after it is identified so that we are able to remedy the fault as quickly as possible or provide the delivery or service as understood under the contract. If this is not possible because of the nature of the defect/disruption or other compelling reasons, notification of defects must in each case be made to the Bed & Breakfast on the return to the apartments/rooms at the latest. The guest is obligated to keep damages arising as low as possible.

Under an event, the organizer is liable for all damages to the building and equipment, which was caused by the organizer, event participants, event visitors, the organizer’s staff or other third parties working in its domain. We can demand appropriate securities (e.g. insurance, deposits, guarantees etc.) from the organizer to protect against exposure to liability.

 

Disclaimer of Liability

Provstegården ApS shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of our property both offline and online. In particular, neither Provstegården ApS or any third party shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever.

 

Trademarks

The trademarks, names, logos and service marks displayed on this website are registered and unregistered trademarks of Provstegården ApS. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Provstegården ApS.

 

Final provisions

Alterations and additions to the contract for accommodation and events are required to be in writing to be effective. Waiving the requirement of writing is also required to be in writing.

The place of fulfillment and payment is the registered office of Provstegården ApS.

The place where Provstegården ApS has its registered office is the exclusive jurisdiction for any issue (Kingdom of Denmark).

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Denmark without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the Kingdom of Denmark.

In all cases, any dispute arising from the provision of services at Provstegården Bed & Breakfast shall be submitted to the consumer courts or other courts in the Kingdom of Denmark.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall in such jurisdiction only, and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

This contract, together with our Privacy Policy and FAQ page constitutes the full and complete expression of the agreement between Provstegården ApS and the guest and replaces all previous pacts, undertakings, statements or agreements, either written or oral, which may have existed previously between both.

Reservation subjecting to typing errors in our Terms of Service, Privacy Policy & FAQ page.

 

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

 

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Please see & read our Privacy Policy and FAQ page